Product Support Specialist to Rillion in Finland

Want to be a part of our exciting, new growth journey?

We are now looking for a Product Support Specialist to join our Support team in Helsinki, Finland, or Stockholm, Sweden. You’ll be part of a collaborative and experienced team of Product Support Specialists who combine strong technical curiosity with a customer-facing mindset.

In this role, you’ll support our product across customers, partners, and internal teams—playing a key part in ensuring an outstanding user experience and driving continuous improvement.

Responsibilities:

As a Product Support Specialist, you’ll be on the front line of our customer experience, helping users solve issues and ensuring Rillion Prime performs at its best. You’ll contribute to improving both our product and support processes. Acting as the first point of contact regarding tickets reported by customers and local partners handled through our ticket handling system.

• Troubleshoot and resolve support tickets related to Rillion Prime and, to some extent, third-party products like Readsoft and Kofax
• Manage, prioritize, and distribute tickets within the team
• Work with 2nd line support-level issues and collaborate with other departments when needed
• Contribute to process improvement by sharing insights and feedback

What You'll Bring:

• 2–3 years of experience in a support role with exposure to software systems, integrations, or databases
• Excellent communication skills and a service-minded, detail-oriented approach
• A curious and analytical mindset—you enjoy solving problems and learning new systems
• Ability to work independently as well as in a collaborative team setting
• Fluency in Finnish and English, both spoken and written

Bonus skills:

• Foundational knowledge of financial systems, including e-invoicing, accounting processes, and ERP software
• Knowledge of SQL or experience working with databases

What we offer:

• Opportunity to work in a dynamic growth company.
• Join a collaborative and supportive product team that will be responsible for the entire product lifecycle, from ideation to production.
• Talented colleagues ready to support the success in your career path.
• Social events with your colleagues (breakfast, afterwork etc.)
• A collection of different benefits, including a generous pension and insurance package.
• Hybrid working model, 2 days per week in the office.

The recruitment process:

We accept applications and will start the review and interview process after summer.

A background check will be conducted on final candidates, pre-employment.

If you have any questions regarding the role, please contact recruiter Alva Wristel at alva.wristel@rillion.com.