Support

Would you like to get in touch with our Support?

The easiest way reach out to our support is by registering a ticket in our online support portal – which is available 24/7.
You need a username and password to log in.

Rillion One

In case you have problems logging in to the portal and/or have forgotten your user account id, you are welcome to call your local support team:

Phone support open Monday-Friday, local office hours.

North America: +1 773 887 6100
Scandinavia/EMEA: +46 10 198 97 00

Rillion Prime

In case you have problems logging in to the portal and/or have forgotten your user account id, you are welcome to call your local support team:

Phone support open Monday-Friday, local office hours.

North America: +1 773 887 6100
Scandinavia/EMEA: +46 10 198 97 00
Finland: +358 942734800

Read this before you register your support ticket

Note the invoice number and supplier and which company the problem is related to. Please describe:

  • What is happening?
  • What did you want to have happen?
  • Please include screen shots and brief description of what you are trying to do
  • Has the invoice entered the financial system?
  • Is there any information / error message?
  • Take a screenshot of an error message and email it to us
  • Do you have other questions?

To be prepared for remote support, please download TeamViewer from below links:

Do you have other questions or thoughts in mind?

Sales and contract related questions

  • Would you like to add features to your existing Rillion solution?
  • Do you need to increase your current license/subscription?
  • Do you have a question regarding your current agreement with Rillion?

Then please get in touch by e-mail:
Sales Operations salesoperations@rillion.com

FAQs

Frequently asked questions

How do I get in touch with Rillion’s support?

We offer support by a Ticketing System. As a Rillion customer you will be asked to register a ticket in our online support portal or send an email, depending on which Rillion solution you use and/or which geographic area you work from. During office hours you can also reach out to our local support teams (USA, Sweden, Finland) by phone.

How do I get access to the support portal?

As a new customer, 2-3 persons from the customer organization will receive training from our Professional Services teams. When the training is completed, these persons, “Rillion Admins with Support Permissions”, will get personal user accounts to our support portal. In the event that you change Admin with Support Permissions, an existing Admin can request an addition or subtraction of permissions.

I am using Rillion via my accounting agency. How can I get support?

Please contact your accounting agency. In case they cannot solve your problem, they can reach out to Rillion’s 2nd and 3rd line support.