All new Rillion customers get training on how to use their AP solution in the best way. A standard training is included for all new customers as part of the on-boarding, and extra training hours can be purchased.
In general, 2-3 Admins with Support Permissions from the customer organization participates in the training. After the onboarding, they will cover internal user support (first line support).
Rillion’s support team covers the second line support, i.e. questions from the trained Admins of each customer. Rillion also possess resources for 3rd and 4th line support inhouse, i.e. software specialists and developers, in case that’s required.
"It’s amazing. The solution recognizes the invoice and it’s learning from those invoices, making it a smoother process. Once those invoices are getting thrown into the project manager teams, it’s already filled out for them to review."
Adrian Galvin | VMG Construction