We are here to help! Our support is easily reached through an online portal which is available for you 24/7. During office hours, you can also reach our support by phone.
We know that assistance when you need it is a top priority. Which is why we have invested in our Support and Service team. With an average tenure of 6 years we have a knowledgeable and committed staff who will help you when you need it most.
Our support is staffed with system specialists who have significant experience working with Rillion and a wide range of ERPs. We have a global support organization with local teams, which means that your contact with the support staff takes place in your own time zone. We support English and all Nordic languages.
Our R&D and Engineering team is globally based with a core group residing in the Nordics. This diverse background allows us to optimize our software development by market, segment and industry.
All new Rillion customers get training on how to use their AP solution in the best way. A standard training is included for all new customers as part of the on-boarding, and extra training hours can be purchased.
In general, 2-3 Admins with Support Permissions from the customer organization participates in the training. After the onboarding, they will cover internal user support (first line support).
Rillion’s support team covers the second line support, i.e. questions from the trained Admins of each customer. Rillion also possess resources for 3rd and 4th line support inhouse, i.e. software specialists and developers, in case that’s required.
Is support included in the software investment?
Yes, Support is included. Customers may choose their level of support. Enhanced support options are available at an additional charge.
How do I get in touch with Rillion’s support?
We offer support by a Ticketing System. As a Rillion customer you will be asked to register a ticket in our online support portal or send an email, depending on which Rillion solution you use and/or which geographic area you work from. During office hours you can also reach out to our local support teams (USA, Sweden, Finland) by phone. See contact details
How do I get access to the support portal?
As a new customer, 2-3 persons from the customer organization will receive training from our Professional Services teams. When the training is completed, these persons, “Rillion Admins with Support Permissions”, will get personal user accounts to our support portal. In the event that you change Admin with Support Permissions, an existing Admin can request an addition or subtraction of permissions.
I am using Rillion via my accounting agency. How can I get support?
Please contact your accounting agency. In case they cannot solve your problem, they can reach out to Rillion’s 2nd and 3rd line support.
Hi! Nice to see you!
Please register your support ticket by sending an email: onesupport@rillion.com
You can also reach us by phone Monday-Friday, during local office hours.
North America: +1 773 887 6100
Scandinavia/EMEA: +46 10 198 97 00
Then please get in touch by e-mail:
Sales Operations salesoperations@rillion.com
Send an email to finance@rillion.com
"We manage nearly 300 solar sites. Each solar farm is its own company, and each installation has its own tax implications with our investors. We’re using Palette* for the audit function, to handle enquiries for all of these accounts. (*Palette is now Rillion)"
Terry Trejo | Cypress Creek
"I like that with Rillion you see a pie chart of the expenses. So each month I can see that at a quick glance… which is nice, you know each day when I go through entering/posting the invoices I kind of look at that to see where we’re at."
Nikki Milian | Smiles First Corporation
"The system is intuitive, our clients quickly understand what to do and we are able to follow these companies’ growth. As they grow, we can keep scaling up the systems or the number of employees we assign to them."
Mattias Ryglert | Brain Accounting
"“Most homebuilding companies store their invoices on a job by job basis and stick them all in a job folder. If you want to find all the invoices for one vendor can you imagine having to go to every single job, every single job folder? Being able to search in Centsoft* and export all the invoices in one PDF makes it a lot quicker and easier.” (*Centsoft is now Rillion)"
Ryan Tatum | Tatum Homes
AP Automation for your
peace of mind- we got this.
Rillion Inc.
330 North Wabash Avenue, 23rd Floor
Chicago, IL 60611
Contact us
Rillion AB
Box 7025
103 86 Stockholm
"It’s amazing. The solution recognizes the invoice and it’s learning from those invoices, making it a smoother process. Once those invoices are getting thrown into the project manager teams, it’s already filled out for them to review."
Adrian Galvin | VMG Construction