Join our growth journey

We are looking for a Product Support Specialist, Sweden to join our team in Stockholm.

About Rillion

Rillion is a global company founded in Sweden with 30 years’ experience in the AP Automation industry. We help finance professionals transform how they manage invoices by digitalizing and automating the entire process.

By removing the manual steps of invoice handling, we enable finance teams to save time and effort, reducing the possibility of human error. Because we’re AP professionals ourselves, we understand how to give our customers everything they need, and nothing they don’t.

Together with our new investors at Altor, we´re on a journey to expand in our home markets, while entering new territories. To complete our mission, we need more talented Rillionaires!

Product Support Specialist, Sweden

Want to be a part of our exciting, new growth journey?

We are now looking for a Product Support Specialist to join our Support team in Stockholm, Sweden. In this role you will be a part of a team of ten Product Support Specialists combining a big technical interest with a commercial facing role, supporting our product towards customers, partners as well as internally.

What you will do

  • First point of contact regarding tickets reported by customers and local partners handled through our ticket handling system
  • Solve support tickets regarding Rillion Prime and to some degree 3rd party products, such as Readsoft and Kofax.
  • Manage and distribute tickets
  • Trouble shooting on a 2nd line level
  • Help improve procedures for managing customers problems
  • Support our continuous improvement through your own development and by providing feedback on our product and processes

What we look for

As Product Support Specialist you are a detail oriented, thorough and a service minded person with great communication skills as you manage our incoming tickets and provide excellent support to our customers. You are curious as a person and a natural problem solver who enjoys working independently as well with your team. The team has a shared responsibility to support customers, partners as well as other parts of Rillion Prime with specialist knowledge.

  • 1-2 years of working experience, preferably in customer service or software support role
  • Detail oriented, thorough and a service minded person with great communication skills
  • Curious as a person and a natural problem solver who enjoys working independently as well with your team
  • Professional and positive can-do attitude
  • Preferably a basic understanding of financial systems
  • Fluent in English and Swedish
  • Preferably a basic knowledge of SQL
  • But above all, our core values and personalities need to match!

Rillion is an equal opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

Come join us! We´re looking forward to your application!