Product Support Manager, Stockholm – Sweden
AP Automation for your
peace of mind- we got this.
Join our growth journey
We are looking for a Product Support Manager to Rillion in Stockholm.
About Rillion
We are a global company founded in Sweden with 30 years’ experience in the AP Automation industry. We help finance professionals transform how they manage invoices by digitalizing and automating the entire process.
By removing the manual steps of invoice handling, we enable finance teams to save time and effort, reducing the possibility of human error. Because we’re AP professionals ourselves, we understand how to give our customers everything they need, and nothing they don’t.
Together with our investors at Altor we will continue our journey and to complete our mission, we need more talented people.
Product Support Manager, Stockholm – Sweden
Want to be a part of our exciting, new growth journey?
We are now looking for a Product Support Manager to join and Lead our Nordic Product Support team across Stockholm, Copenhagen and Helsinki. This is a great opportunity for you who want to take full responsibility for the support process, while also gaining further managerial experience including personnel responsibilities. You will be reporting to the Global Head of Product Support at Rillion.
What you will do
- Lead the Nordic Product Support team that serves as the first point of contact for tickets reported by customers and partners. The team consists of 12 Product Support Specialists focusing on 1st to 3rd line support
- Have full personnel responsibility for the team
- Manage and distribute the team’s workload effectively
- Coach and mentor team members to maximize their potential
- Document and report work in accordance with company routines
- Enhance procedures to improve the customer experience
- Support continuous improvement through your own development and by fostering the team’s growth
Who are you
You are people-centric with a hands-on approach, always attentive to the team’s needs and sentiments to help them develop and thrive within the company. Alongside your strong leadership skills, you bring a customer-first, solution-oriented mindset and maintain a professional, positive can-do attitude.
Qualifications and Role Specific Skills Required
- Several years of experience in helpdesk or software support
- Proven ability to lead, manage, and inspire a team to achieve their targets
- Fluent in English and Swedish, both written and verbal; proficiency in other Nordic languages is a plus
- Previous knowledge of our product or other accounts payable products is an advantage
What we offer
- Opportunity to work in a dynamic growth company
- Talented colleagues ready to support the success in your career path
- Social events with your colleagues (breakfast, candy-time, afterwork etc.)
- A collection of different benefits
- Hybrid working model and the flexibility to work three days from the office and two days remote
- Come and enjoy our beautiful office in central Stockholm (on the 14th floor, with amazing views)
The recruitment process
We review applications and invite for interviews after the summer holiday, in mid August. A background check will be conducted on final candidates, pre-employment.
