To achieve our service goal, we ask you to describe your problem as accurately as possible when you contact us. The more information we get from you, the faster we can put the right person on the problem. Below is a short checklist that you can keep on your computer.
Contact us per email
Note the invoice number and supplier and which company the problem lies in.
Describe the problem very briefly:
- What happened, what did you do / click on when the problem occurred?
- Has the invoice entered the financial system?
- Is there any information / error message in the invoice log?
- Take a screenshot of an error message and email it to us.
Contact us by phone
+46 10 198 97 00
09:00-12:00 och 13.00-16.00 local Swedish time (CET or CEST).
Download TeamViewer from the links below for remote help:
TeamViewer för Windows
TeamViewer för Mac