Preferred communication channels due to COVID-19
We are continuously assessing the business continuity and preparedness plans of third party partners to ensure there is no risk to continued services.
We do expect an uptake in communication via digital channels for which we are well prepared having changed all our business-critical support and back office systems/portals in 2019 to be available through cloud solutions. ERP, CRM and Helpdesk platforms are all fully operational.
We of course will abide by local regulations and recommendations from government bodies/agencies which may impact our ability to conduct physical meetings with our customers.
Travel and events
At the moment we are not travelling for business reasons in any location. We are instead adapting to this new situation by making increased use of technology at hand to limit impact on ongoing Professional Services and/or Sales engagements.
We have taken the decision to put all partner and marketing events planned for April and May on temporary hold and will revert with more information on new dates for such events.
To guarantee our ability to continue to deliver our services at agreed service levels Rillion and Centsoft staff now work from home offices. Our offices are however manned but we will not conduct physical meetings at our office locations for the foreseeable future.