Product Support Specialist – Austin, Texas
AP Automation for your
peace of mind- we got this.
Join our growth journey
We are looking for a Product Support Specialist to Rillion in Austin, Texas.
About Rillion
We are a global company founded in Sweden with 30 years’ experience in the AP Automation industry. We help finance professionals transform how they manage invoices by digitalizing and automating the entire process.
By removing the manual steps of invoice handling, we enable finance teams to save time and effort, reducing the possibility of human error. Because we’re AP professionals ourselves, we understand how to give our customers everything they need, and nothing they don’t.
Together with our investors at Altor we will continue our journey and to complete our mission, we need more talented people.
Product Support Specialist – Austin, Texas
Want to be a part of our exciting, new growth journey?
As a part of our exciting journey ahead we’re now looking for a collaborative and tech savvy Product Support Specialist. The primary responsibility of a Product Support Specialist is to diagnose, solve and communicate back with the customer any technical issues they are having while using Rillion’s software applications. This is an opportunity for you who thrive in a high growth environment and want to be a part of a bigger journey, expanding on the US market with lots of internal career opportunities.
What you will do:
- Manage critical situations involving technically complex issues.
- Own and troubleshoot problems such as, but not limited to, urgent high severity issues, long-running complex issues, and issues with significant customer impact.
- Engage the appropriate DevOps resources and synthesize the findings of multiple people across teams.
- Provide customers, internal stakeholders, and, on occasion, Rillion senior management with timely written and verbal status updates.
- Form strong bonds with the Product Management, DevOps, Support, Customer Success, and Sales teams.
What we look for:
- Strong leadership qualities with the ability to lead internal cross-functional team through issue diagnosis, resolution management and close the loop process.
- Ability to quickly learn complex technology behind Rillion’s products. Learn and maintain in-depth knowledge of Rillion’s product lines.
- Excellent troubleshooting skills (databases, environments, network communications, applications, etc…)
- You are technical with a customer-first mindset and comfortable with HTML, APIs, log files, networking, system architecture and solving ambiguous issues.
- Knowledge of the Accounts Payables process is a plus.
- Previous experience working with REST-API, Tomcat, Microsoft Azure is a plus.
What we offer:
- Competitive pay
- Medical, dental, and vision health benefits
- 401k matching
- Life insurance
- 20 days paid vacation + paid holidays
- Hybrid work schedule (our office is in Austin, Texas)
- Opportunity to work in a fast-moving, high-growth SaaS company
Expected Hours of Work:
This is a full-time position, and hours of work and days are generally Monday through Friday, 8:00 a.m. to 5:00 p.m local time.
Pay range:
Exact compensation may vary based on skills, experience, and location.
The salary range for this position is: $60 0000/yr – $75 000/yr.
